Terms & Conditions


This agreement is made between your pharmacy/healthcare centre referred to as "the Vendor" which expression shall mean and include his/her/its successors in title, administrators and assigns) of the First Part


Izatech Labs Private Limited, a private limited company having its registered office at Visakhapatnam (hereinafter referred to as "Izatech") of Second Part.

The parties above referred are individually known as "the Vendor" / "Izatech" as the case may be and collectively referred to as "the parties";

WHEREAS the Vendor is engaged in the business of selling pharmaceutical products and similar items;

AND WHEREAS Izatech owns and manages Website by the name of (herein after referred as ''website'' or ''site'' wherein various vendors can market and sell their products more particularly through the e-commerce domain. AND WHEREAS the parties hereto have after mutual discussions have come to an agreement that the products of the Vendor will be sold by vendor directly on www.CARE9.com;

AND WHEREAS parties have agreed to reduce their terms in writing


1. Commencement, Term, Renewal

1.1 The date of execution of this agreement shall be the commencement date and the agreement shall remain valid and binding for a period of One year initially and can be renewed at the time of renewal. All renewals of the agreement shall be express and in writing. No oral agreement shall be binding on Izatech.

2. Marketing Tools/Support, Products, Availability of products etc

2.1 The Vendor will keep informed at all times, Izatech about the availability of the products in its inventory along with detailed specifications as may be required/mandatory of the product. Order once placed through the site by the customer shall have to be honoured by the Vendor at all costs.

3. Fee/Commissions etc

3.1 Izatech shall charge a fee for providing webspace/display on website. However for all such sales that are made/generated using the website www.care9.com, a commission including payment charges shall be paid by the Vendor to Izatech. The details of commissions to be paid product category wise is specified TO THE FIRST PART directly. The schedule can be amended to modify any rate of commission in respect of any product. Any amendment to such schedule will be specifically approved by Izatech. The said schedule is to be treated as part and parcel of the agreement.

3.2 It is expressly agreed by the parties hereto that the Firm shall debit the amount of commission and any additional payments pending from the vendor to Izatech from the remittance to Vendor at the time of forwarding the order received from the end customer.

3.3 The parties will endeavor to perform reconciliation of accounts/orders every 30 days. It is the responsibility of the vendor to mention any payments pending / any amount long due to reconciliation issues.

4. Order, Handling, Delivery etc

4.1 Orders for the product shall be received using the website www.care.com or through customer care of Izatech and shall be forwarded to the Vendor by Izatech via app/email/Telephone/Fax/Courier or by any other means.

4.2 The Vendor shall upon receipt of the order from Izatech immediately arrange to deliver the products to the designated address as early as possible but in any case the dispatch shall be made within 1 (One) day of the receipt of the Order. In case the Vendor fails to dispatch the product within the aforesaid time, it has to return the amount received back to Izatech forthwith. No delay in returning the amount is permissible and any delay caused shall be considered as breach of the agreement and be one of the cause for termination of agreement. The Vendor shall provide to the Firm the consignment number, details of courier/shipment agency immediately followed by proof of delivery. For any online payments, the amount will be paid by Izatech to vendor within 7 days of receiving the payment.

4.3 The Vendor shall ensure that the products dispatched are of the specifications ordered and there is no variation whatsoever. The necessary guarantee/warranty shall be provided by the Vendor to the customer. The authenticity and other properties related to the product is the responsibility of the vendor.

4.4 The Vendor agrees to replace the defective products supplied to the customer at its own cost and shall not hold the website responsible in any manner whatsoever.

4.5 Izatech may, at its own discretion arrange to lift the defective products from the customer however the Vendor will still be liable to replace the defective product. Any charges incurred by Izatech for lifting and forwarding such defective goods shall be on account of the Vendor. The Vendor shall make good such charges to the Firm upon receipt of invoice/debit note. No request for any adjustment from future payables to the Vendor from Izatech will be made however, Izatech is at its liberty to change the clause as per the requirements . For avoidance of doubts it is clarified that defective would mean and include but is not limited to wrong product, damaged product, duplicate product and any other shortcoming which the customer may point out. The Vendor hereby authorizes Izatech to entertain all claims of return of the Product in the mutual interest of the Vendor as well as the Customer.

4.6 The Vendor will use any delivery method as per his convenience. The Vendor is completely responsible for the safe delivery of the products to the customer. It is his responsibility to scan/copy the prescriptions for the medicines that are needed as per law. It is the sole responsibility of the vendor to collect a copy of prescription and needs to be uploaded to the website against the order.

5. Covenants of Vendor The Vendor hereby covenants with Izatech as under

5.1 To deliver the product of the Ordered specifications/description only including quantity and quality prescribed in the Order and there should be no instance of wrong item being delivered and/or quality issue and/or issue of Non delivery. Further, the Vendor shall maintain adequate stock/inventory of the items at all times. In case the Vendor is running out of supplies or is likely not to fulfill the Order received by the Firm, it shall intimate to the Firm immediately so that notice of OUT OF STOCK for the product can be placed on the website.

5.2 Not to send any kind of promotion material or any such material, which is, derogatory to and/or adverse to the interests financial or otherwise of Izatech, to the customer either along with the products supplied or in any manner whatsoever. Vendor will be charged with penalty in case there is any evidence found by Izatech against the vendor in promoting any material adverse to the policies and financial interests of Izatech.

5.3 Not to do any act/deal in a thing / products/goods/services which are either banned/prohibited by law or violates the law or violates any of the intellectual property right of any party in respect of such product.

5.4 The Vendor declares that it has all rights and authorisations in respect of sale/provide/licence such products to the customer. The copy of such authorization shall be provided on demand without failure and/or protest.

5.5 The Vendor agrees to indemnify and keep indemnified Izatech from all claims/losses (including advocate fee for defending/prosecuting any case) that may arise against Izatech due to acts/omission on the part of the Vendor

5.6 To provide Izatech, for the purpose of the creation/display on website of Firm, the product description, images, disclaimer, delivery time lines, price and such other details for the products to be displayed and offered for sale.

5.7 To ensure and not to provide any description/image/text/graphic which is unlawful, illegal, intimidating, obnoxious, objectionable, obscene, vulgar, opposed to public policy, prohibited by law or morality or is in violation of intellectual property rights including but not limited to Trademark and copyright of any third party or of inaccurate, false, incorrect, misleading description or is surrogatory in nature. Further it will forward the product description and image only for the product which is offered for sale through the website of the Firm. The Vendor agrees that in case there is violation of this covenant, it shall do and cause to be done all such acts as are necessary to prevent disrepute being caused to Izatech/website

5.8 To provide full, correct, accurate and true description of the product so as to enable the customers to make an informed decision. The Vendor agrees not to provide any such description/information regarding the product which amounts to misrepresentation to the customer.

5.9 To be solely responsible for the quality, quantity, merchantability, guarantee, warranties in respect of the products offered for sale through website represented by Izatech

5.10 At all times have access to the Internet and its email account to check the status of approved orders and will ensure prompt deliveries within the time frame mentioned herein before in the agreement.

5.11 Provide information about the Order Status including delivery number immediately on receipt of order.

5.12 To raise an invoice as well as receipt of payment in the name of Customer for an amount equivalent to or lesser than the amount displayed as MRP on the online store to the customer and paid by/charged to the customer.

5.13 Not to offer any Products for Sale on the Online Store, which are prohibited for sale, dangerous, against the public policy, banned, unlawful, illegal or prohibited under the Indian laws.

5.14 To provide satisfactory proof about the ownership/licences of all the legal rights in the Products that are offered for sale on the Online Store as and when demanded by Izatech.

5.15 To pass on the legal title, rights and ownership in the Products sold to the Customer.

5.16 To be solely responsible for any dispute that may be raised by the customer relating to the goods, merchandise and services provided by the Vendor. No claim of whatsoever nature will be raised by the Vendor on Izatech. Vendor absolves Izatech of all liabilities in any form caused due to the products delivered by the vendor.

5.17 The Vendor shall at all time during the pendency of this agreement endeavor to protect and promote the interests of the Firm and ensure that third parties rights including intellectual property rights are not infringed.

5.18 The Vendor shall at all times be responsible for compliance of all applicable laws and regulations including but not limited to Intellectual Property Rights, GST and other mandatory taxes, Standards of Weights & Measures legislation, Sale of Goods Act, Excise and Import duties, Drugs and Cosmetics Act, Drugs and Remedial Magic Act, Code of Advertising Ethics, etc.

5.19 To provide to Izatech copies of any document required by Izatech for the purposes of performance of its obligations under this agreement within 24 hours of getting a written notice from Izatech.

5.20 To seek advance written approval from Izatech, prior to release of any promotion/advertisement material, in so far as the same relates to services offered pursuant to the terms of this Agreement.

6. Warranties, Representations and Undertakings of the Vendor The Vendor warrants and represents that

6.1 The signatory to the present agreement is having the right and full authority to enter into this Agreement with Izatech and the agreement so executed is binding in nature.

6.2 All obligations narrated under this Agreement are legal, valid, binding and enforceable in law against Vendor.

6.3 There are no proceedings pending against the Vendor, which may have a material adverse effect on its ability to perform and meet the obligations under this Agreement;

6.4 That it is an authorized business establishment and hold all the requisite permissions, authorities, approvals and sanctions to conduct its business and to enter into present agreement with Izatech.

6.5 It shall, at all times ensure compliance with all the requirements applicable to its business and for the purposes of this agreement including but not limited to GST and other tax liabilities, Standards of Weights & Measures legislation, Sale of Goods Act, Excise and Import duties, etc. It further declares and confirm that it has paid and shall continue to discharge all its obligations towards statutory authorities.

6.6 That it has adequate rights under relevant laws including but not limited to various Legislation(s) on sale of drugs to enter into this Agreement with Izatech and perform the obligations contained herein and that it has not violated/ infringed any intellectual property rights of any third party.

6.7 It shall maintain details of all transaction and mark as complete / incomplete as the case may be and shall provide the same to Izatech upon demand.

7. Rights of Firm:

7.1 Vendor agrees and acknowledges that Izatech, at all times during the continuance of this Agreement, shall have the right to remove/block/delete any text, graphic, image(s) uploaded on the online store by the Vendor without any prior intimation to Vendor in the event the said text, image, graphic is found to be in violation of law, breach of any of the terms of this Agreement, terms and conditions of the Website. In such an event, the Firm reserves the right to forthwith remove/close the online store of the Vendor without any prior intimation or liability to the Vendor.

7.2 Appropriate disclaimers and terms of use on care9.com shall be placed by Izatech.

7.3 At any time if Izatech believes that the services are being utilized by the Vendor or its Customer in contravention of the terms and provisions of this Agreement, Terms and conditions of use of the website, the Firm shall have the right either at its sole discretion or upon the receipt of a request from the legal / statutory authorities or a court order to discontinue/terminate the said service(s) to Customer or the End user as the case may be, forthwith remove/block/close the online display of the Vendor and furnish such details about the Vendor and/or its customers upon a request received from the Legal/ Statutory Authorities or under a Court order.

8. Indemnity

8.1 The Vendor indemnifies and shall hold indemnified Izatech, its directors, authorized signatories, officers, employees, representatives, agents from and against all losses, damages, claims, suits, legal proceedings and otherwise howsoever arising from or in connection with any claim including but not limited to claim for any infringement of any intellectual property rights or any other rights of any third party or of law, concerning quality, quantity and any claim in relation to the Vendor''s product, the breach of any of the Vendor''s warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the Vendor infringing any applicable laws, regulations including but not limited to GST, Intellectual Property Rights, Local Sales Tax, Central Sales Tax, Service tax, Value Added tax, The Standards of Weights & Measures legislation, Excise and Import duties, etc . For the purpose of this clause reference to the Firm shall also include the Mobile Operators and such other agencies through whom the Firm shall make the Online Store available to the Customers.

8.2 This article shall survive the termination or expiration of this Agreement.

9.Limitation of Liability

9.1 The Website on the basis of representation by the Vendor is marketing/displaying the products of the Vendor on the website to enable Vendor to offer the its products for sale through the said site. This representation is the essence of the Contract. It is expressly agreed by the vendor that the Website shall under no circumstances be liable or responsible for any loss, injury or damage to the Vendor, customer or any other party whomsoever, arising on account of any transaction under this Agreement or as a result of the Products being in any way damaged, defective, in unfit condition, infringing/ violating any laws/ regulations/ intellectual property rights of any third party. The Vendor agrees and acknowledges that it shall be solely liable for any claims, damages, allegation arising out of the Products offered for sale through the website (including but not limited to authenticity, quality, quantity, price, merchantability, use for a particular purpose, or any other related claim) and shall hold the website/Izatech harmless and indemnified against all such claims and damages. Further the Firm shall not be liable for any claims, damages arising out of any negligence, misconduct or misrepresentation by the Vendor or any of its representatives.

9.2 Izatech under no circumstances will be liable to the Vendor for loss and/or anticipated loss of profits, or for any direct or indirect, incidental, consequential, special or exemplary damages arising from the subject matter of this Agreement, regardless of the type of claim and even if the Vendor has been advised of the possibility of such damages, such as, but not limited to loss of revenue or anticipated profits or loss business.

10. Termination and effects of Termination

10.1 This Agreement may be terminated by Izatech forthwith in the event

10.1.1 Vendor fails to make payment of the sum demanded after it has been served a 24 hours written notice;

10.1.2 Vendor commits a material breach of any representation, obligations, covenant, warranty or term of this agreement and the same is not cured within 7 days after written notice given by the Firm.

10.1.3 If the Vendor is in infringement of the third party rights including intellectual property rights.

10.2. This agreement may be terminated without reason by either party after serving upon the other, a written notice of 30 days. The agreement shall stand terminated after expiry of such period.

10.3 Effect of Termination:

10.3.1 In the event of termination/expiry of this Agreement, Izatech shall remove the Links of the vendor and shall discontinue display of Vendor on the website _care9.com with immediate effect.

10.3.2 Izatech shall not be liable for any loss or damages (direct, indirect or inconsequential) incurred by the Vendor by virtue of termination of this agreement.

10.3.3 During the period under notice both the parties shall be bound to perform its obligations incurred under this agreement and this sub-clause shall survive the termination of this agreement.

11. Arbitration, Governing Law and Jurisdiction This Agreement is made pursuant to and should be construed and enforced in accordance with the laws of India without giving effect to otherwise applicable principles of conflict of laws. All the disputes, claims or controversies relating to the Agreement shall be subject to the exclusive jurisdiction of Courts at Hyderabad, Telangana . The parties shall not raise any arguments claiming that "the Courts at Hyderabad are inconvenient" or "the Courts in Hyderabad are in-appropriate" for adjudication of such disputes/claims or relief''(s).

12. Arbitration

In the event any dispute or difference arises out of or in connection with the interpretation or implementation of this Agreement, or out of or in connection with the breach, or alleged breach of this Agreement, such dispute shall be referred to sole arbitration under the Arbitration

b. The sole arbitrator shall be appointed with mutual consent of both the parties and in case of a dead lock in agreeing for the appointment of a sole arbitration, the Sole arbitrator shall be appointed as per the provisions of the Arbitration & Conciliation Act, 1996.

c. The seat of arbitration shall be at Hyderabad,Telangana. All proceedings in any such arbitration shall be conducted in English and the parties agree to the exclusive jurisdiction of the courts at HyderabadTelangana. The arbitration award made by the Arbitration Tribunal shall be final and binding on the Parties. The award shall be in writing. Both the parties mutually agree to bear the costs of arbitral expenses equally.

d. Izatech is entitled to obtain ex-parte ad- interim injunction orders restraining the Vendor to prevent any loss/anticipated loss either in material terms or in terms of intellectual property or causing damage/loss/harm to reputation/goodwill of the Firm by the Vendor, its representatives, associates or assigns.

12. Notices

12.1 All notices and other communication under this Agreement shall be in writing, in English language and shall be caused to be delivered by hand or sent by email or courier in each case to the addresses as set out at the beginning of this Agreement.

13. Intellectual Property Rights

13.1 The Vendor expressly authorizes Izatech to use its trade marks/copy rights/ designs /logos and other intellectual property owned and/or licenced by it for the purpose of reproduction on the website and at such other places as Izatech may deem necessary. It is expressly agreed and clarified that, except as specified agreed in this Agreement, each Party shall retain all right, title and interest in their respective trademarks and logos and that nothing contained in this Agreement, nor the use of the trademark / logos on the publicity, advertising, promotional or other material in relation to the services shall be construed as giving to any Party any right, title or interest of any nature whatsoever to any of the other Party''s trademarks and / or logos.

14. Entire Agreement

14.1 This Agreement embodies the entire agreement and understanding of the Parties and supersedes any and all other prior and contemporaneous agreements, correspondence, arrangements and understandings (whether written or oral) between the Parties with respect to its subject matter.

15. Assignment

15.1 Neither this Agreeme nt nor any part of it is assignable, transferable, sub-licensable, sub-contractable or conveyable by Vendor, either by operation of law or otherwise, without the express, prior, written consent of Izatecg signed by an authorized representative of such Party. Izatech is at liberty to refuse such consent.

16. Confidentiality:

16.1 The contents of the agreement and any information passed on by the Firm to the Vendor is highly confidential in nature and the Vendor agrees and undertakes to maintain the confidentiality of the information and user/customer data disclosed, generated or made available to Vendor under this Agreement. The said information shall not be used by the Vendor or its agents, servants, representatives or any person acting through or claiming through the Vendor for any purpose other than for the performance of its obligations under this Agreement. The Vendor agrees that the unauthorized disclosure or use of such information would cause irreparable harm and significant injury, the degree of which may be difficult to ascertain. Accordingly, Vendor agrees that Izatech shall have the right to obtain an immediate injunction from any court of law ensuing breach of this Agreement and/or disclosure of the Confidential Information. Izatech shall also have the right to pursue any other rights or remedies available at law or equity for such a breach.

17. Relationship of Parties

17.1 Nothing in this Agreement will be construed as creating a relationship of partnership, joint venture, agency or employment between the Parties. The Firm shall not be responsible for the acts or omissions of the Vendor and Vendor shall not represent Izatech / Care9, the website, neither has, any power or authority to speak for, represent, bind or assume any obligation on behalf of Izatech.

18. Waiver and Amendment

18.1 No waiver of any breach of any provision of this Agreement constitutes a waiver of any prior, concurrent or subsequent breach of the same or any other provisions, and will not be effective unless made in writing and signed by an authorised representative of the waiving Party.

18.2 Except as expressly set out in this Agreement, no amendment is binding on the Parties unless it is in writing and signed by a duly authorized representative of each of the Parties.

19. Force Majeure

19.1 Neither Party shall be responsible or liable for any delay or failure to perform its obligations (other than an obligation to make payment) under this Agreement due to unforeseen circumstances or any event which is beyond that Party's reasonable control and without its fault or negligence, but not limited to, acts of God, war, riots, embargoes, strikes, lockouts, acts of any Government authority, delays in obtaining licenses or rejection of applications under the Statutes, failure of telephone connections or power failure, fire or floods.